Frequently Asked Questions
1 – Why Choose Sanli LED?
1.1. More than 20 years of top quality fiber optic lights manufacture experience.
1.2. Supplying OEM & ODM service, and also offer free lighting design plan based on your project.
1.3. Top quality at affordable price and Shipping to worldwide.
1.4. Fast shipping for all standard orders, delivery time is about 3/5 days since received the deposit or payment.
2 – Product Information?
2.1. What is the fiber optic lighting products do you have ?
LED light source, fiber optic cable, end fittings, star ceiling kits, fiber optic pool lights, star sauna lights, starlight headliner kits, and sensory lights.
2.2. Which places can used your above fiber optic lighting products ?
Home theater rooms, hotels, swimming pools, sauna & SPA, ponds, fountains, landscape gardens and architectural.
2.3. Which kinds of famous brand materials for your all fiber optic lights ?
Mitsubishi, Cree, EPISTAR and Meanwell.
4. How about your warranty time ?
Supplying 2 years quality warranty.
5. Do you have any MOQ for your products ?
Not MOQ.
3 – Trade Terms & Conditions.
3.1. Trade terms: EXW, CIF or FOB.
3.2. Sea port : Guangzhou, Hong Kong or Shenzhen.
3.3. Payment terms: T/T bank transfer, PayPal or Western Union.
100% for sample orders; For bulk order: 30% deposit and 70% balance before shipment.
4 – Shipping Methods.
1. Shipping Express: DHL, UPS, TNT or FEDEX etc. The dispatch time is about 3-5 days.
2. Air freight: When the order over 100kg, which will be more economical than by express.
3. Sea freight: Updating sea freight cost once know your location sea port.
4. Agent designated: When got contact details of your shipping agent, then we will arrange to deliver the items.
5 – How to Place Order?
5.1. Click to send inquiry to us with quantity or questions.
5.2. We will reply, quote and make Proforma Invoice for you within 24 hours.
5.3. Confirm Proforma Invoice and make payment via T/T, PayPal or Western Union.
5.4. Start production and keep you informed.
5.5. When the fiber optic lighting products are finished, inform, confirm and send to you with Commerical Invoice, Packing List and tracking no.